Customer Satisfaction Survey

Which store(s) do you visit? Check all that apply.

Manteo Kill Devil Hills    Duck Edenton
Kellogg Design Center - NH The Cottage Shop - NH

Which store do you frequent the most?:   Manteo Kill Devil Hills Duck Edenton Kellogg Design Center - NH The Cottage Shop - NH

Complete in regards to the store you frequent the most:

Poor         Average      Excellent

Store hours are convenient for my shopping needs 1    2     3     4     5    

Kellogg team members are friendly and knowledgeable 1    2     3     4     5    

Store is organized and clean 1    2     3     4     5    

Merchandise selection meets my needs 1    2     3     4     5    

Do you have an assigned Salesperson
you work with on a regular basis? yes no

Poor         Average      Excellent

Deliveries arrive when promised 1    2     3     4     5    

I am notified when my delivery is going to be delayed 1    2     3     4     5    

I receive my orders complete or my salesperson informs me of any backorders 1    2     3     4     5    

Drivers are friendly and courteous 1    2     3     4     5    

Merchandise needing to be protected from the elements is appropriately delivered 1    2     3     4     5    

What company is your first choice to buy the following products?

Are you aware that Kellogg Supply owns the Kellogg Design Center in
the Outer Banks Mall which supplies flooring,
tile, countertops, and cabinets? yes no

Are you aware that Kellogg Supply owns The Cottage Shop in the
Outer Banks Mall which supplies housewares,
giftwares, and decorative accessories? yes no

Poor         Average      Excellent

How does our service rate in comparison to our competitors? 1    2     3     4     5    

How does the quality of our lumber rate in comparison to competitors? 1    2     3     4     5    

Do you have an account with our company? yes no

What can we do better to service you?

I would like to see Kellogg carry the following products:

I would like to be contacted regarding my concerns: yes no

Name (first last)

Phone No. (###-###-####)

Email

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